Returns & Refunds Policy

Returns & Refunds Policy

Can I cancel an order?


Yes. The best and fastest way to do so is to simply reply to your order confirmation, letting us know that you've changed your mind. Just tell us why you need to cancel and we'll process your request as soon as possible.

If we can process your cancellation before your item ships, you will receive a 100% refund. Unfortunately, if the order has shipped or has been packed and ready to ship before we are able to stop it, you will have to return the item under the conditions set out below and will be subject to a restocking fee.

What should I do when I receive my order?

When you receive your shipment, please verify the number of pieces and pallets before you sign the Delivery Receipt. Any damages to pieces/pallets or missing items must be noted on the Delivery Receipt. If the shipment arrives without a pallet, shrink-wrap, or straps then please note “possible concealed damage” and contact us immediately. We highly recommend taking pictures of all shipments before removing any packaging material.

When you sign the Delivery Receipt without noting any damages, then you are saying that the shipment arrived in good condition and with no missing pieces.

If there is any type of shipping discrepancy such as visible or concealed damage, missing boxes or pallets, etc., the customer needs to contact and report them to us immediately, otherwise, any possible service requests will be denied.

If there is an issue with your shipment, please keep the shipping cartons and materials until the problem has been resolved or the claim has been acknowledged and settled. Pictures of the damaged product in questions must be provided to us to help determine the best possible course of action.

If products are delivered to the customer and the shipment is refused for reasons other than shipping damage, then the customer will be subject to a 25%-35% restocking fee according to the manufacturer, plus all applicable freight charges.

If proper freight receiving protocol is followed, we will attempt to rectify the situation to the best of our ability. However, if proper shipping protocol is not followed, then we will be unable to guarantee any resolution for the damaged shipment.

How do I return or exchange a product?

Our return policy is through the manufacturer, meaning that you can be confident in purchasing with us. They handle the return and we coordinate it. Therefore our products are subject to return & exchange policies of the manufacturer. Many of our brands have great return policies. See below for details.

Many products, however, are custom made or assembled to order and can't be returned. Kit items may not be partially refunded - all parts of the kit items must be present to be eligible for a refund. If there is a defect or damage to shipping we obviously will make sure your order is corrected. 

On items that we can accept returns, based on the manufacturer's policies, we offer a 30-day return window.  After 30 days all sales are final. We are not responsible for any shipping charges in regards to a declined return and any such products can be disposed of at the manufacturer's discretion after 7 business days.

Generally, the product must be returned in new, resaleable condition in the original boxes with all the paperwork for refunds, credit, or exchange. You must receive a return authorization from us before sending the product back, otherwise, it will be refused. Returned products without its original packaging, will be subject to a minimum restocking fee of 25%-35% (see restocking fees per manufacturer on the bottom of this policy)

If we issue a Call Tag or Shipping Label to have a product returned to the warehouse, the customer has 7 days to ship out said product back. If the tracking has not been activated after 7 days, the consignee is liable for additional fees, full value of the product, or anything else the manufacturer deems as suitable for the situation.

Once the product ships out to you, shipping charges are not refundable and customers are responsible for paying all actual shipping and handling costs both ways. The actual cost of shipping may differ from quoted pricing. If you ordered with free shipping, the full shipping amount will be deducted when getting a refund or exchange.   

All returns are sent back to the manufacturer and generally, take a few weeks for them to process the refund and have us forward you the credit. All returned products will be subject to inspection. If upon inspection the manufacturer discovers damages due to improper packaging or customer misuse, then additional fees may be imposed. We Grow Indoors accepts no responsibility, regardless of value, for un-trackable or uninsured items. Please email us for more information. 

Returned Product or Returned Due to Wrong Address Policy

In the event that the wrong address was provided or multiple deliveries were attempted but the product is returned to us, the customer will be responsible for paying any and all return shipping fees. If you want to cancel and refund the order, you will be subject to a restocking fee of minimum 25% or a restocking fee at the manufacturer's discretion which shall not exceed the purchase price of the undeliverable item(s) plus shipping. The remaining amount will be refunded back to the original card used for purchase. The restocking fees are usually 25% but depend on the brand and are outlined in the manufacturer specific return policies on the bottom of this page.

If you need to return a product because of factory defects or we shipped you the incorrect item please contact us at sales@wegrowindoors.com so that we may provide you with a paid return shipping label.

If you are returning the item for miscellaneous concerns that have nothing to do with it being defective or damaged, you may be held liable for return shipping costs and accessed a restocking fee according to manufacturer policies detailed below.

Freight Damage Claims

When you receive your shipment, please verify the number of pieces and pallets before you sign the Delivery Receipt. Any damages to pieces/pallets or missing items must be noted on the Delivery Receipt. If the shipment arrives without a pallet, shrink-wrap, or straps then please note “possible concealed damage” and contact us immediately. We highly recommend taking pictures of all shipments before removing any packaging material.

When you sign the Delivery Receipt without noting any damages, then you are saying that the shipment arrived in good condition and with no missing pieces.

If there is any type of shipping discrepancy such as visible or concealed damage, missing boxes or pallets, etc., the customer needs to contact and report them to us immediately, otherwise, any possible service requests will be denied.

If there is an issue with your shipment, please keep the shipping cartons and materials until the problem has been resolved or the claim has been acknowledged and settled. Pictures of the damaged product in questions must be provided to us to help determine the best possible course of action.

If products are delivered to the customer and the shipment is refused for reasons other than shipping damage, then the customer will be subject to a 25%-35% restocking fee according to the manufacturer, plus all applicable freight charges.

If proper freight receiving protocol is followed, we will attempt to rectify the situation to the best of our ability. However, if proper shipping protocol is not followed, then we will be unable to guarantee any resolution for the damaged shipment.

We're here to help!  We understand the process can seem complicated.  If you have any questions, please send us an email at support@wegrowindoors.com or call us at 1-888-420-0341. The manufacturers' return policies vary and are subject to change without warning.  We won't be held responsible if the customer doesn't understand the return policy for his or her order. 

See below for details on returns per manufacturer.  If you don't see your manufacturer below, please contact us for more information.


Manufacturer Specific Return Policies

We Grow Indoors is an authorized dealer for all the brands we carry on our store. If any issues arise we always work with the brands to find a solution for you. Please contact us as soon as possible so we can handle the issue immediately.

Authorization is required for all returns. Please contact We Grow Indoors for a return goods authorization number. No returns will be accepted without the return goods authorization number written on the box to be returned. No refunds will be given for opened or used products. 

Unopened and unused quick ship items will receive credit less a twenty five to thirty five percent (25-35%) restock fee, depending on the brand. If a returned quick ship item is not in new condition or any parts or accessories are missing, we may reduce the refund based on the condition of the merchandise. The customer is responsible for return freight charges. If a free shipping promotion was applied to the order, the original shipping amount will be deducted from the refund.

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