Our free shipping applies only to deliveries to commercial addresses within the lower 48 States excluding Canada, Hawaii, Alaska and Puerto Rico. All items, unless otherwise stated, generally ship within 1-3 business days of your payment being received. Special delivery services and fees not included with free shipping.
Our standard delivery service will bring your order straight to your mailbox. In case the items are too big they will be delivered to your curbside or front door, known as curbside delivery.
Returned Product or Returned Due to Wrong Address Policy
In the event that the wrong address was provided or multiple deliveries were attempted but the product is returned to us, the customer will be responsible for paying any and all return shipping fees. If you want to cancel and refund the order, you will be subject to a restocking fee of minimum 25% or a restocking fee at the manufacturer's discretion which shall not exceed the purchase price of the undeliverable item(s) plus shipping. The remaining amount will be refunded back to the original card used for purchase. The restocking fees are usually 25% but depend on the brand and are outlined in the manufacturer specific return policies on the bottom of this page.
If you need to return a product because of factory defects or we shipped you the incorrect item please contact us at firstname.lastname@example.org so that we may provide you with a paid return shipping label.
If you are returning the item for miscellaneous concerns that have nothing to do with it being defective or damaged, you may be held liable for return shipping costs and accessed a restocking fee according to manufacturer policies detailed below.
How long does my order take to arrive?
Orders are usually shipped from the warehouse within 1-3 business days. Depending on your location, you can expect your order to be delivered within 5-8 business days after it leaves the warehouse.
What should I do when I receive my order?
When you receive your shipment, please verify the number of pieces before you sign the Delivery Receipt. Any damages to pieces/boxes or missing items must be noted on the Delivery Receipt. If the shipment arrives without a pallet, shrink-wrap, or straps then please note “possible concealed damage” and contact us immediately. We highly recommend taking pictures of all shipments before removing any packaging material.
When you sign the Delivery Receipt without noting any damages, then you are saying that the shipment arrived in good condition and with no missing pieces.
If there is any type of shipping discrepancy such as visible or concealed damage, missing boxes or pallets, etc., the customer needs to contact and report them to us immediately, otherwise, any possible service requests will be denied.
If there is an issue with your shipment, please keep the shipping cartons and materials until the problem has been resolved or the claim has been acknowledged and settled. Pictures of the damaged product in questions must be provided to us to help determine the best possible course of action.
If products are delivered to the customer and the shipment is refused for reasons other than shipping damage, then the customer will be subject to a 25%-35% restocking fee according to the manufacturer, plus all applicable freight charges.
If proper freight receiving protocol is followed, we will attempt to rectify the situation to the best of our ability. However, if proper shipping protocol is not followed, then we will be unable to guarantee any resolution for the damaged shipment.
My product isn't working or is broken. What should I do?
Please see our returns and refunds page.
When will you charge my credit card?
We will charge your credit card at the time of purchase. For your protection, our credit processing system doesn't allow us to keep your card on hold indefinitely.
There's no risk to you - if you should decide to cancel your order, we will refund your credit card, as long as your item hasn't been shipped or packed yet.
Do you ship to Alaska, Hawaii or Puerto Rico?
Unfortunately not at this time. We only ship to the lower 48 United States. We would love to serve the lovely people of those locations, but shipping is extremely expensive, and we can't cover the costs with our free shipping promotions.